SolarWinds Earns Prestigious Bronze Stevie Award for Outstanding Technical Support and Customer Success Programs
Recognized among the best contact centers in the technology industries
SolarWinds, a leading provider of powerful and affordable IT management software, earned a Bronze Stevie® Award for Contact Center of the Year (over 100 seats) – Technology Industries in the 12th annual Stevie Awards for Sales & Customer Service. The honor was announced during a ceremony held recently in Las Vegas.
“Our mission goes beyond creating great software that solves real IT problems, to delivering an industry-leading customer experience,” said Kevin Bury, senior vice president, Customer Experience, SolarWinds. “Winning a Bronze Stevie is clear recognition of our tremendous progress along this important journey. We’re grateful to our customers for their trust and loyalty, and I am so proud of the team. The dedication and efforts they showed positioned us well for consideration among these other great customer-focused companies. A tremendous team effort!”
SolarWinds won the Bronze Stevie Award for the performance of its Technical Support and Customer Success programs. The Stevie Award judges cited the company’s staff recruitment, training, knowledge sharing and mentoring practices—all of which contributed to significant improvements in customer satisfaction scores—as the critical factors in their selection.
The Stevie Award judges evaluated more than 2,500 nominations from organizations of all sizes and virtually every industry in this year’s competition. Awards spanned 89 categories for sales, customer service and contact center achievements. More than 150 professionals worldwide, focused into seven specialized judging committees, evaluated the nominations. Committees used average scores from the evaluations to select the winners.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards President Michael Gallagher.
